Privacy Policy

Legal stuff about using our site and product

Privacy Policy - GDPR

We are committed to protecting and respecting your privacy and this Privacy Policy of Jelastic sets out what information we may collect and how we will use it.

Information We may collect from You

We may collect and process the following data about you:

If you have provided us with the personal data of another person, you hereby confirm that he/she consents to the processing of his/her personal data and that you have informed him/her of our identity as a Data Controller and provide him/her with a copy of this Privacy Policy.

IP addresses & cookies

When you visit our website, we collect the web page you came from, your browser’s user agent string, any keywords you used in a search engine, your computer’s IP address, the time and date, the name of the pages your computer visited, and how long it spent on each page. We send to your computer one or more cookies a small file containing a string of characters that uniquely identify your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends.

Our site uses information tracking programs. These programs may be cookies, single-pixel gifs (web beacons) or other technology that provides us with information about your activities on our site and the internet in general. Information tracking programs do things like keep track of your preferences and profile information so that you do not have to enter that information each time you visit our site (Preferences), or to modify our site so that it presents information to you that we believe you will find helpful. These programs may also collect usage and volume statistical information. Other than Preferences, no personally identifiable information is collected by us. We do not provide the Preferences to third parties.

Use of the information collected

We use information held about you in the following ways:

We may contact you by email with information about our products which are similar to those which were the subject of a previous sale to you.

When you access Our Site, our servers automatically record information that your browser sends whenever you visit a website. These server logs may browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

When you send email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

We do not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested, unless we have your consent to do so.

Disclosure of your information

We may transfer information to service providers and other partners around the world that help us provide technical infrastructure services, offer customer service or facilitate payments. These partners are subject to strict confidentiality obligations that comply with this Privacy Policy and the agreements we subscribe to them.

If we provide such information to our subsidiaries, affiliated companies, or other trusted businesses or persons for the purpose of processing personal information on our behalf, the disclosure of your information will be based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures, including adequate data protection principles.

We may disclose your information to a third party where we believe that access, use, preservation, or disclosure of such information is reasonably necessary to:

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (at the moment of collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. Therefore, we will not be able to process your personal data for marketing purposes unless we expressly obtain your consent for it.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

You have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.

In certain cases, you will have the right to request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims.

You may object to the processing of your data. In this case, Jelastic will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.

In any of the above cases, Jelastic will communicate any rectification or deletion of personal data, as well as any limitation of treatment made, to each of the recipients to whom the personal data have been communicated, unless it supposes or requires a disproportionate effort. If requested by you, Jelastic will inform about said addressees.

Likewise, the Interested Party shall have the right to receive the personal data incumbent upon him, that he has provided to Jelastic, in a structured format, of common use and mechanical reading, and to transmit them to another person in charge when the treatment is based on the consent or on a contract. , and is carried out by automated means.

The aforementioned rights of access, rectification, cancellation, opposition and other rights recognized by the current legislation on data protection may be exercised through the e-mail address:

Likewise, you will have the right to file a claim with the Spanish Data Protection Agency.

You can exercise your rights contacting us using our contact details set out below.

Retention of Your information & Security

We take appropriate measures to ensure that any information collected from you is kept secure and kept for only so long as is necessary for the purpose for which such information is used. If any of your personal data change or if you have any questions about how we use data collected which relates to you, please use the functionality on Our Site to update your data. If you do this your data will be updated immediately.

Alternatively, you may contact us with any changes to your personal data. We normally update your personal data within seven (7) working days of any new or updated personal data being provided to us, to ensure that the personal data we hold about you is as accurate and up to date as possible.

No information transmitted on the internet, nor stored on servers, is 100% secure. The methods set out above are industry standard security measures. Nevertheless, dishonest people exist, software and hardware can malfunction and people make mistakes. As a result, we cannot guarantee that any information covered by this policy will be absolutely secure.

Nevertheless, Jelastic has adopted the technical and organizational measures necessary to ensure the security of personal data and avoid their alteration, loss, treatment or unauthorized access and has prepared a security document that includes the technical and organizational measures according to the current security regulations that will be mandatory for all those with access to personal data.

GDPR compliance term and measures

Other conditions of this Privacy Policy apply if they do not contradict this section

Changes to this policy

We reserve the right to change this Policy. Any changes made will be posted here.

Additional Information

Questions, comments and requests regarding this Policy are welcomed and should be addressed to

Full list of our contacts is here

For Manage Your Personal Data within Jelastic click here.

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